Legal
The ground rules for using Habita. Fair, plain-English, and designed to protect both sides.
Last updated: 17 May 2026
These Terms & Conditions ("Terms") form a binding agreement between you and H1 Global Ltd, a company registered in England & Wales under company number 14382424, with its registered office at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX ("H1G", "we", "us", "our"). They govern your access to and use of the Habita platform, websites, mobile experiences and related services (together the "Service"). Habita is owned and operated by H1 Global Ltd. By creating an account, ticking the acceptance box, clicking a button labelled "continue", "sign up", "create account" or similar, or by otherwise using the Service, you agree to be bound by these Terms.
These Terms contain important provisions, including (without limitation) a limitation of H1G's liability, an exclusion of certain warranties and indemnities, a binding governing-law and jurisdiction clause, a confirmation that H1G acts as a neutral platform for user-to-user communications, and broad disclaimers of responsibility for failures caused by third-party providers, hacking, downtime, illegal user activity and force majeure. Please read them carefully before using the Service.
To use the Service you must be at least 18 years old, have legal capacity to enter into a binding contract, and not be barred from receiving services under applicable law. Habita is not intended for the provision of services to residents of countries or persons subject to comprehensive sanctions imposed by the UK, EU, US or United Nations.
The Service supports several account types, each with different roles and access:
You agree to:
You are responsible for everything that happens under your Account, and for the acts and omissions of your Authorised Users. The Customer is responsible for ensuring its Authorised Users comply with these Terms.
Where offered, the Service is available on a free trial basis for 30 days from the date your Account is approved. During the trial you have access to the features of the plan you selected, subject to fair-use limits. No payment details are required to start the trial.
We will remind you before your trial ends. To continue using the Service you must add a valid payment method and convert to a paid plan. If you do not, your Account will transition to a read-only or suspended state. We retain your data for the periods set out in our Privacy Policy in case you decide to reactivate.
We may modify the length, scope or availability of free trials at any time. Free trials are personal to the Customer; they may not be transferred, resold or stacked.
Plans, features and prices are described on our website and in your Order at the time of sign-up. We may introduce new plans, change features within plans, and adjust prices from time to time. Material changes affecting active Subscription Terms will be notified at least 30 days in advance.
Subscriptions are rolling monthly unless an annual term is agreed in writing. Each Subscription Term renews automatically for successive periods of the same length unless you cancel before renewal. Charges are taken in advance at the start of each cycle.
Prices are stated exclusive of value-added tax, sales tax, withholding tax or other applicable transactional taxes, which will be added where required. Where you are required by law to deduct or withhold any tax, you will gross up the amount payable so that we receive the full amount.
Payments are processed by Stripe, Inc. and its affiliates. By providing payment details you authorise Stripe and us to charge your chosen payment method for all amounts due under your Order. Stripe's terms apply to its processing of your payment data.
If a payment fails we will retry over a defined period and notify you by email. If full payment is not received within 14 days of the due date we may suspend your Account. Continued non-payment after 30 days may result in termination and data deletion in accordance with our retention schedule.
You may cancel your subscription at any time from inside the Service or by contacting support. Cancellation takes effect at the end of the current paid cycle; we do not pro-rate unused time. You will retain access until the end of that cycle.
Except where required by mandatory consumer law, paid fees are non-refundable. We may at our discretion offer pro-rated refunds for service unavailability of more than 24 consecutive hours where the cause is within our control.
You agree not to, and not to permit any Authorised User to:
We may investigate suspected violations and take any action we consider appropriate, including suspending or terminating Accounts, removing content, and cooperating with law enforcement.
You retain all ownership rights in your Customer Data. You grant H1G a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, adapt and process your Customer Data, solely as needed to provide and improve the Service, comply with legal obligations, and enforce these Terms. The licence ends when the Customer Data is deleted from the Service or your Account is closed, subject to retention periods set out in our Privacy Policy.
You represent and warrant that you have all rights necessary to grant the above licence and that your Customer Data does not infringe any third-party right, violate any law, or breach any obligation of confidentiality.
Habita is a software platform that provides communication, ticketing, payment and document tools to residents, owners, management agents, service providers and advertisers. H1G acts solely as a neutral platform and passive conduit for communications and content sent or stored by users through the Service. H1G is not the author, publisher, originator or endorser of any user-generated content. We do not pre-screen, edit, vet, verify or approve communications between users, posts, comments, tickets, messages, ratings, documents, advertisements or any other content uploaded, sent or received through the Service.
You are solely responsible for the content you create, send, receive, download, store or otherwise interact with through the Service, and for any consequences of doing so. Without limiting this, you are solely responsible for ensuring that your use of the Service's messaging, broadcast, ticketing, posting, document and payment tools complies with all laws applicable to you (including data protection, defamation, harassment, consumer-protection, anti-money-laundering, sanctions and intellectual-property laws).
You must not use the Service's messaging or any other communication features to upload, transmit, broadcast, request or facilitate:
H1G has no obligation to monitor user communications but reserves the right (in its sole discretion) to remove content, suspend or terminate Accounts, cooperate with law enforcement and take any other action it deems appropriate in response to reported, suspected or actual violations.
To the maximum extent permitted by law, H1G is not liable for any loss, damage, claim, regulatory action or harm of any kind arising out of or in connection with:
If you believe content on the Service is illegal, infringes your rights, or otherwise breaches these Terms, please report it to [email protected] with sufficient detail to identify the content, your relationship to it and the basis of your complaint. We will investigate verified complaints within a reasonable time and may remove content or suspend Accounts where appropriate. Reporting content does not by itself create any obligation on H1G to act in any particular way.
The Service, including its software, design, branding, documentation, data models and underlying technology, is owned by H1G or its licensors and is protected by intellectual property and other laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the Subscription Term. All rights not expressly granted are reserved.
Feedback, suggestions, ideas, enhancement requests and feature recommendations you submit may be used by us without restriction or compensation. We will not identify you as the source of feedback without your consent.
The Service includes AI-assisted features (translation, drafting, triage, summarisation). AI outputs are generated automatically and may contain inaccuracies, bias or errors. They are provided to assist, not to replace, human judgement. You must review AI outputs before relying on them, and you remain solely responsible for content you publish, decisions you take or communications you send based on AI suggestions.
The Service is built upon, and routes traffic through, third-party infrastructure providers. These include (without limitation) hosting providers (AWS, Lightsail, Cloudflare, Vercel), database and authentication providers (Supabase), payment processors (Stripe), email and messaging gateways (Mailgun, Resend, Twilio), AI providers (Anthropic), error monitoring and analytics providers (Sentry, PostHog), and bot-protection providers (Google reCAPTCHA). These providers are independent third parties and operate under their own terms.
To the maximum extent permitted by law, H1G is not liable for any loss, damage, claim or other harm caused by or arising out of any act, omission, failure, breach, outage, error, defect, security incident, data loss, data corruption, misdelivery, vulnerability, breach of contract or breach of law by any third-party provider or any other third party outside H1G's direct control. Your use of any integrated third-party service is governed by that provider's terms and privacy policy; we make no representation or warranty in respect of them.
We aim to make the Service available 24/7 but the Service is provided on a commercially reasonable best-efforts basis. We do not guarantee that the Service will be uninterrupted, timely, secure, virus-free or error-free. Unless a written service-level agreement signed by H1G expressly says otherwise, no uptime, latency, support response or recovery commitments apply, and credits are not available.
We may carry out planned or emergency maintenance, throttle features, suspend access or change the Service at any time. We will give reasonable advance notice of planned downtime where practicable. To the maximum extent permitted by law, H1G is not liable for any loss, damage or claim arising from any unavailability, slowness, degradation or downtime of the Service, whether caused by planned maintenance, capacity issues, third-party providers, ISP failures, internet routing problems, denial-of-service attacks or any other cause.
H1G implements commercially reasonable technical and organisational security measures as described in our Privacy Policy. No system is fully secure. To the maximum extent permitted by law, H1G is not liable for any loss, damage, claim, regulatory action or harm of any kind arising out of or in connection with:
Nothing in this clause limits H1G's obligations as a data processor under applicable data-protection laws, which are addressed in our Privacy Policy and in any data-processing agreement between us.
H1G is not liable for any delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, sanctions, embargoes, strikes, fire, flood, power outages, internet outages, denial-of-service attacks, hacking, cyber-warfare, infrastructure failure or any other force-majeure event. The affected party will use commercially reasonable efforts to mitigate the impact.
We may suspend or terminate your access to the Service, in whole or in part:
You may terminate at any time as described in section 5.6. On termination, your right to use the Service ends, but the sections of these Terms that by their nature should survive (including 7, 8, 9, 12, 13, 14, 17, 18, 19, 20) will survive.
For 30 days after termination you may request an export of your Customer Data in a commonly used machine-readable format. We will respond within a reasonable time. After that, Customer Data may be deleted in accordance with our retention schedule, unless we are required by law to retain it.
Each party will protect the other's confidential information using at least the same degree of care it uses to protect its own (and no less than reasonable care), and will not disclose it except to its personnel and advisors who need to know and are bound by confidentiality obligations. Confidential information does not include information that is or becomes public through no fault of the receiving party, was known before disclosure, is received from a third party without confidentiality restriction, or is independently developed.
H1G warrants that the Service will be provided with reasonable skill and care and in substantial conformity with the Documentation. Except as expressly set out in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available". H1G disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and that the Service will be uninterrupted, secure or error-free.
Nothing in these Terms is intended to exclude or limit your statutory rights as a consumer where you are dealing with us as a consumer.
You will defend, indemnify and hold harmless H1G, its officers, directors, employees and agents from and against any third-party claim, demand, suit, action, loss, liability, damage, fine, penalty, cost and expense (including reasonable legal fees) arising out of or in connection with:
We will indemnify you against third-party claims alleging that the Service, as provided by us and used by you in accordance with these Terms, infringes a third-party intellectual property right, capped at the limit in section 16, and subject to your prompt notification, exclusive control by us of the defence, and reasonable cooperation.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, and any other liability that cannot be excluded by applicable law.
Subject to the previous paragraph, to the maximum extent permitted by law:
Neither party will be liable for any delay or failure to perform that results from causes beyond its reasonable control, including acts of God, war, terrorism, riot, embargoes, civil or military authorities, fire, floods, accidents, strikes, network infrastructure failure or shortages of resources. The affected party will use reasonable efforts to mitigate the impact.
We may modify the Service from time to time, including by adding, changing or removing features. Where a change materially reduces the functionality of a paid feature you rely on, we will give you reasonable notice and (where the change is not required by law or security) a reasonable opportunity to terminate the affected subscription.
We may also update these Terms. Where a change is material we will notify you at least 30 days before it takes effect by email and/or in-product notice. If you do not agree with the change you may terminate the affected subscription before the change becomes effective; continued use after that date constitutes acceptance of the updated Terms.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by, and construed in accordance with, the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim, except that we may bring proceedings against you for breach of these Terms in any court of competent jurisdiction in the country where you reside or do business. Nothing in this section affects mandatory consumer-protection rules of your country of residence, where applicable.
These Terms, together with any Order, Documentation referenced in these Terms, and our Privacy Policy, constitute the entire agreement between you and H1G relating to the Service, and supersede all prior or contemporaneous communications and proposals.
If any provision of these Terms is found to be invalid or unenforceable, the rest will remain in full force and effect, and the invalid provision will be reformed to the minimum extent necessary to make it enforceable while preserving its intent.
A failure or delay by either party to enforce any right under these Terms will not be a waiver of that right. A waiver must be in writing to be effective.
You may not assign or transfer these Terms or any rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets, on notice to you.
Notices to H1G must be sent to [email protected]. Notices to you may be sent to the email address on your Account, by in-product banner, or to your registered postal address. Notices are deemed received the next business day after sending by email or in-product banner, or three business days after dispatch by recorded post.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of them.
Questions about these Terms can be sent to [email protected]. For privacy-related enquiries, please email [email protected]. General support is available via your in-product help menu or our contact form.
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